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Case Study:
Cold Reading
understanding body language and how it reveals so much more.
At a glance
Cold reading is the ability to gather insights by observing subtle cues in real time.
This course explored six key channels — face, voice, physiological signs, content, body language, and interactive style - that reveal more than words alone.
Mastering these skills can help you build rapport quickly, ask better questions, and gain an edge in interviews, sales conversations, and negotiations.
Why we built it
The challenge.
The People & Performance team set a clear objective: help teams build instant rapport, not just scripts.
They wanted to elevate human connection in conversations that matter, from sales to interviews to negotiations.
That meant going beyond surface-level techniques. They needed something practical, immersive, and grounded in real interaction.
This course was built to decode the subtle signals people send — through body language, tone, and content — and sharpen the instincts that help professionals respond with empathy, confidence, and influence.
How we approached it
The experience.
We slowed things down, revealing the tiny shifts in expression, tone, and posture that most people miss in the moment.
Through detailed video examples and expert breakdowns, learners discover how micro-cues can speak louder than words. They practise spotting these fleeting signals and interpreting them in real time, sharpening their ability to respond with insight and precision.
This hands-on approach transforms everyday conversations into opportunities for deeper connection, turning cold reading from a mysterious skill into a practical, learnable art.
Immersive multimedia
"I thought I was a good listener, until this course showed me what I was missing. The breakdown of micro-expressions and subtle shifts in tone completely changed how I approach interviews and sales. It’s like having a new lens for understanding people. Genuinely one of the most useful courses I’ve taken."
Priya M., Senior Sales Consultant
